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faq
Q1  

I bought a heavy duty one-way draw white traverse rod but it seems I’m missing an end bracket?

 

Our one-way draw traverse rods require only one end bracket for the corded side where the pulley housing is located.
Use a center support to mount the opposing side. This will allow for full closure of your curtains.

Q2

How do I convert my white traverse rod into a ceiling mount?

 

The center supports (L brackets) can easily be converted into ceiling brackets by unscrewing the screw on the
bracket to separate it into 2 pieces. The straight piece becomes the ceiling bracket. Lock the brackets into place on
your rod and drill up onto the ceiling using the allotted screws. Do not install the end bracket. The corded end side
can be directly screwed up to the ceiling.

Q3

How do I attach my screw-in finials to my decorative traverse rod?

 

Slide the adapter onto the track on the back side with the adapter screw facing outward. Insert the screw-in finial
into the adapter. You may need to pinch together the end of the rod when sliding the finial on. Release the hold of the
rod once the finial fits properly onto the end. Tighten the fitting of the adapter if necessary with the screw located on
the adapter.

Q4

Can I change the cord side of my traverse rod?

 

Yes, only if you have a center-open draw can you change the cord side. All our decorative traverse rods are
pre-assembled as center-open draws so you’re set if you have one.

All our center open traverse rods come with the cord side on the right side.
To change the cord side to the left, just use a pen or hook to drag the cord down from the underside of the pulley housing on the left.
Continue to drag until the entire cord loop falls to the left and you’re done.

Q5

How do I convert my center-open traverse rod into a one-way draw?

 

To convert to a one way left draw, slide all the carriers to the left and remove the right master carrier.
To convert to one way right draw, do the same process but move the carriers to the right and remove the left master carrier.

Q6

Where can I buy additional sliders?

 

You can find additional sliders through one of our online retailers.
For white traverse rods, the model # is KC1910
For decorative traverse rods, the model # for hidden sliders is 6995S, and slider rings is 6996R.
If you have any trouble locating these parts, please send a message or give us a call and we’ll jump to your aid!

Q7

I purchased an Ivy curtain rod set but it looks like I received two of the same finials so one side has the big leaf pointing up and the other side with the big leaf pointing down?

 

The Ivy finials should be identical so the look of the set is with one ivy finial pointing up, and the other side pointing down.
You may wish to rotate one of the finials from front to back so that it’s uniform on both sides but this isn’t suggested.

Q8

How do I attach the center supports to my white traverse rod?

 

To attach the center supports, place the center support on top of the rod where the lip of the rod meets the support.
Grab a flathead screw driver and insert it into the slotted opening on the silver cam lock underneath of the support.
Once the screw driver is inserted, begin to turn the cam lock in either direction until it hits the back side of the rod.
This will hold the support into place. Do not attempt to rotate the cam lock with your hands.

Q9

Can the Armor adjustable track be mounted to the ceiling?

 

Yes! You can convert the wall brackets into ceiling mount brackets. Unbolt the rod clamp from the wall bracket.
Set wall bracket aside. Make sure you position the smaller and larger rod clamps based on where the inner rod and outer rod will be mounted. Once the rod clamps are securely mounted up into the ceiling, position the track into the clamps.
Product Questions

Q10  

How many carriers/sliders are on your decorative and white traverse rods?

 

30-48: 10 carriers
48-84: 20 carriers
66-120: 30 carriers
84-156: 40 carriers

Q11

How many carriers and hooks are on your Armor adjustable track?

 

28-48: 10
48-84: 20
66-120: 30

Q12

Armor track weight capacity?

 

This model is considered light-duty and cannot carry heavy curtains. Please see below for estimated weight tolerance for our single and double Armor adjustable tracks.

Single
28-48: 5 lbs
48-84: 10 lbs
66-120: 15 lbs


Double
28-48: 8 lbs
48-84: 13 lbs
66-120: 18 lbs


Keep in mind that estimates aren’t set in stone because the less you extend your rod out, the bigger the
overlap is for the inner and outer rod. This makes for a sturdier rod allowing for a larger weight capacity.

Q13

What’s the weight tolerance for your white traverse rods?

 

Please see below for estimated weight tolerance for our single and double heavy duty white traverse rods.

Single
30-48: 10 lbs
48-84: 15 lbs
66-120: 20 lbs
84-156: 25 lbs


Double
30-48: 15 lbs
48-84: 20 lbs
66-120: 25 lbs
84-156: 30 lbs


Keep in mind that estimates aren’t set in stone because the less you extend your rod out, the bigger the
overlap is for the inner and outer rod. This makes for a sturdier rod allowing for a larger weight capacity.